5

I have no clue how many years Richard and the guys at Innovative have been taking care of my cars. Trustworthy, honest, timely thorough-overall great-I only go to Innovative!

5

It's always a pleasure to bring my car in for service. You do a great job.

5

I've had Innovative take care of my cars for the last 10+ hyears and never been disappointed. As a person who is not a "car guy" it is particularly important to me that I can trust their recommendations and I've always felt they are looking out for my best interests in the most cost effective manner. I recommend them highly.

5

Rick and his team provided me with a competitive quote, accurate diagnosis and repair, and excellent customer service. No reason to go anywhere else.

4

Received an estimate of the needed work to be done and was pleasantly surprised when the actual costs were lower because they were honest to tell me that the parts previously thought to be well worn, were still operable and did not need to be replaced. Trust these guys to be honest and forthright in their evaluation of my vehicle.

4

I would like to thank Innovative for their help and resolving my issues concerning my BMW 750. They were able to diagnose and resolve the issues in short order and return my automobile in 24 hours.

5

Never had a bad experience. Great, honest work. Very trustworthy.

5

The guys up there always take care of me. I drive an hour to get to them and it's well worth it knowing things are done honestly and correctly.

5

Always professional, polite, trustworthy with reasonable prices.

5

Since Rick Palmer opened Innovative Auto Works at 2815 Premier in Plano, I have received superior service!One of the ways you can tell the quality of a "company" is by the employee attitude and turn over. To my knowledge, ALL the employees that started with Rick when he moved his service to the Premier facility in the mid-nineties are still with him; Ken, Richard, Mike, etc.I have trusted them with ALL my auto service needs ('76 Olds 98; '94 Audi; '95 Lincoln Town Car; '04 Lincoln Navigator; 05 Lincoln Avaitor; '07 Merc. Mariner.)I currently have the '95 Linc. Town Car with 225,000 miles. It has been serviced exclusively by Innovative, and it is Superior condition AND gets 24 mpg in the city.The people at Innovative sincerely care about their customers and go out of their way to meet your/our requirements, including doing what's necessary when budget is tight.From almost 15 years experience, I can tell you that their capabilities are superior, as is their honesty and integrity!I PROMISE, you can't do better for auto service!John & EllenPlano, TX

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