Excellent
Very professional and friendly staff. Honest and trustworthy with excellent quality work. Hands down, the best auto shop in town.
Thanks Ken and rick got some air conditioning for my mini cooper s . Its going to my grandson , i wanted it cool for the texas summer great job , good people , thanks. Again R Harper
Amazing customer service and so trustworthy!!
I'm new to Richardson and due to positive neighbors' reviews and the incredible reviews on Innovative's website, I called and spoke with Ken to request an estimate for a timing belt and oil change for my 2003 Subaru (which I've owned for 22 years and need it to outlive me). Ken is so pleasant and such a positive reflection on Innovative right off the bat. Ken asked pertinent questions and said he'd work up an estimate and call me back. And he did. I had a few questions which he answered clearly and patiently. I dropped my car off yesterday (Monday) and it was ready to pick up today (Tuesday by 4:00 pm); just as Ken projected the timeframe would be. Expectations managed 100%. I appreciate the stellar customer service I've received from Ken and Innovative and I am now another loyal customer for life. THANK YOU ALL!
Great service! We have been taking my husbands truck here for over ten years. Ken at the front desk is always helpful. The owner, Rick, often comes out and says hi and asks how we are doing. Great honest place to take your vehicle.
Very honest guys. I refer them to everyone! Tommy and Ken take good care of my family.
Top notch service
I have known Tommy most of his life, he has always been a good and honest man. I will not take my vehicles to anyone else. I drive over 30miles just to be sure I dont get taken advantage of. The Best auto shop in North Texas!
Outstanding service