5

Great Service, Great People….

5

I have been fortunate to finally find an auto repair facility that is trustworthy and knows how to diagnose and repair automobiles. I bought a 2012 Subaru in November 2023 for the original owner. The car has 112,000 miles and was well maintained. I noticed the A/C was not blowing cold on a warm December day last year. I took the vehicle to Brandon Tomes Subaru late December to have the problem checked. They added freon and put in dye to see if I had any leaks. They did not see any so they told me to drive it and see what happens. There was a warm spell in early February and the A/C was not working. I took the vehicle back and this time they said there was a fault with the flow sensor inside the A/C compressor and it would need replacing at the tune of $1,700. I felt something was not right so I postponed the repair to do a double check. I looked on youTube for insight and found MrSubaru1387 channel. After some informative information on Subaru A/C issues, I decided to get a second opinion. I searched for highly rates non dealer repair shops and discovered Innovative Auto Works of Plano, TX. They had fantastic reviews and were endorsed by AAA Texas and were affiliated with NAPA. I made an appointment and brought my Legacy in to be checked. I met a very pleasant service advisor, Ken. He was very welcoming and listened to my concerns about the A/C problem and my experience at the Subaru Dealership. I felt very confident my problem was going to be handled correctly. A few hours latter I was texted good news! My compressor was fine and there was just a broken wire to the flow sensor which is outside the compress, not inside like Subaru said. Ken texted me pictures of the problem and what was going to be done and the cost of the repair. My vehicle was fixed the same day unlike the dealership which took three day the first time and the problem was not fixed. I will definitely bring my three Toyota vehicles to this shop because I have had similar issues with miss diagnosis and inflated repair estimates. Give Innovative Auto Works a try and you will be glad you did!

5

Always accommodating and a trustworthy team to take care of our vehicles.

5

Maintenance problem was diagnosed and was performed timely, satisfactorily and as quoted.

5

Amazing service as always!! Been trusting Innovative for over 15 years now....and they will always get my business!

5

Rick and the boys always take excellent care of me - that was the case this time as well! Rick even took the time to have a long chat with me as I was interested in buying a new car and wanted his thoughts. He was very helpful and my decision will be made easier because of him. Highly recommend this business - top quality!

5

These guys are the most honest shop around. I will not go anywhere else! Not even if, the shop name says’ “Christian Br+th+rs” because I have experienced CB to be higher than most shops and not truthful. I trust Innovative with all my vehicles. they are thorough, professional and most importantly the General Manager has proven he is a genuine Christian with high integrity.

5

Always great service and auto was finished by the time that was predicted !!

5

Great service as always

5

Repairs were made to my Toyota Camry in a timely manner and they did an excellent evaluation of my vehicle to let me know what needs to be repaired on my 12 year old car. I have been having my vehicles repaired at a shop owned by Rick Palmer for 32 years. If it is not broken he will not fix something to line the pockets of shop owners.

Innovative Auto Works is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Innovative Auto Works (972) 424-2828 if you have any issues in accessing any area of our website.